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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request copies of their medical records. The easiest way to do this is to sign up to online access where you will be able to view your record as well as book appointments and order repeat medication. No information will be released without the patient consent unless we are legally obliged to do so.

Compliments

All of our team love to hear when the service they have provided exceeds your expectations.  Please let us know in the practice or visit the NHS website to leave feedback for our practice.

Complaints

Customer service formLike all GP Practices, we work very hard to provide the best service we can.  However, we acknowledge that occasionally things can go wrong and in these cases we want to work with you to find a solution.

The management team should be able to assist you in the first instance and hopefully resolve any concerns you may have.  In the event that you feel this is not the case, please refer to our complaints leaflet which can be accessed here.  If you require a complaints form please click here.  

Zero Tolerance

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove such patients from our list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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