Frequently Asked Questions

Please telephone us and explain you need to see a doctor urgently – The receptionist will ask you for a brief description of the problem and will offer you an appointment with the most appropriate clinician. To find the number of your surgery please click below to view information about our surgeries.
To view our opening hours and for information about our practices please click below.

Opening Hours
You can book an appointment by logging into your Online Services – please do not email an appointment request. If you are unable to book online, then please call us at the surgery. You can find the number you need by clicking below.

Book an appointment
Please click the link to view:
Our NHS services
Co-proxamol,
Dosulepin,
Glucosamine and chondroitin,
Herbal treatments,
Homeopathy,
Immediate release fentanyl,
Lidocaine plasters,
Liothyronine,
Lutein and antioxidants,
Once daily Tadalafil,
Omega-3 fatty acid compounds,
Perindopril arginine,
Prolonged release doxazosin,
Rubifacients (excluding topical NSAIDs),
Targinact – Oxycodone and naloxone combination.
Tramacet – paracetamol and tramadol combination,
Trimipramine,
Vaccines administered exclusively for the purposes of travel (see list in policy).
Lordswood Medical Group takes the protection of our patient’s data and privacy very seriously. We are fully compliant with GDPR legislation, and a copy of our privacy policy can be viewed by clicking the button below.

Read our Privacy Policy
If you enjoy and value the service we provide, or feel a member of staff deserves a special mention, we would love to hear from you. We also value your comments about service improvement and use this feedback to continually evolve and improve the service we offer to patients.

Feedback and Complaints
Modern Slavery Statement
Section 54 of the UK Modern Slavery Act (2015) requires commercial organisations operating in the UK with an annual turnover in excess of £36m to produce a ‘slavery and human trafficking statement for each financial year of the organisation’.
Organisational Structure and Business
Our Health Partnership is one of the UK’s biggest GP partnerships. It brings together 52 surgeries in the Midlands and Shropshire. By using our shared expertise to tackle the challenges of GP practice today, we can keep local surgeries thriving and provide the excellent care that our patients need now and into the future.
Our approach to slavery and human trafficking
 We are committed to tackling modern slavery within every part of our business and its supply chains. Our Anti-slavery statement, in combination with the establishment of effective policies, demonstrates our commitment to the issue of modern slavery and ensures that appropriate and coordinated action is taken throughout the business.
Due diligence
We have taken action to understand and address the risks of modern slavery within our operations, including:
The development of robust processes around whistleblowing, grievance, disciplinary and bullying and harassment policies, to provide both staff and patients with assurance that modern slavery concerns will be raised and dealt with appropriately
Staff training and increasing awareness of modern slavery, on how to spot signs and raise complaints within the organisation, and monitoring the delivery of this training to staff
Putting in place Strict standards for conduct in the workplace, mirroring the NHS code of conduct, as referenced within our staff handbook and code of conduct policy
Ensuring inappropriate employment practices are avoided by adhering to our Illegal Working Prevention, DBS, and Recruitment policies, to ensure identity checks, DBS, qualifications and references are in place
Continued development of policies around safeguarding