All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in Lordswood Group Medical Practice in the last financial year was £57,304 before tax and national insurance.

Lordswood Medical Group takes it very seriously if a member of our team is treated in an abusive or violent way.  Thankfully this is an incredibly rare occurrence but for the avoidance of doubt, please see our Zero Tolerance Policy below:

We support the Government’s Zero Tolerance campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.

Our team aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances whilst dealing with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  Our team understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent, intimidating or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain a good relationship with their patients the practice would like to ask all its patients to read and take note of the types of behaviour that would be found unacceptable:

• Using bad language or swearing at practice staff
• Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
• Verbal abuse towards the staff in any form including verbally insulting the staff
• Any form of intimidation
• Racial abuse and sexual harassment will not be tolerated within this practice
• Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
• Causing damage/stealing from the Practice’s premises, staff or patients
• Obtaining drugs and/or medical services fraudulently

We ask that you treat our team courteously at all times and in return, we will do all we can to try and help and support you.

Removal from the practice list

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Health care professionals maintain records about your health and any treatment or care you have received within the NHS (e.g. NHS Hospital Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide the best possible healthcare. NHS health records may be processed electronically, on paper or a mixture of both, and a combination of working practices and technology are used to ensure that your information is kept confidential and secure. Records held by this GP Practice may include the following information: Details about you, such as address, telephone numbers, DOB and next of kin. Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc. Notes and reports about your health. Details about your treatment and care. Results of investigations, such as laboratory tests, x-rays, etc. Relevant information from other health professionals, relatives or those who.

For further details regarding your personal data, please see below link to our Privacy Policy.

Privacy Policy

On 25 May 2018, the General Data Protection Regulation (GDPR) will be enforced across Europe, including the UK. The law aims to give citizens more control over their data and to create a uniformity of rules to enforce across the continent.

GDPR Leaflet

Equality Act 2010

What are PECR? | ICO

Like all GP practices, we work very hard to provide the very best care and service that we can. Indeed, everyday hundreds of entirely satisfactory interactions with patients, relatives and other services take place. However, we must also acknowledge that healthcare is extremely complex and that things can occasionally go wrong. Should this be the case, this leaflet will tell you how you can make a complaint to the practice.

Complaints Leaflet

Complaints Form

Should you have any concerns about how your information is managed or wish to object to any of the data collection at the Practice, please contact the Practice Manager or your healthcare professional to discuss how the disclosure of your personal information can be restricted. All patients have the right to change their minds and reverse a previous decision. Please contact the practice if you change your mind regarding any previous choice.

If you would like to make a ‘data subject access request’ please contact the practice in writing. We will endeavour to respond to your request within one calendar month or two months if the request is complex.

Any changes to this notice will be published on our website and on the Practice notice board.

Suspected breaches in data protection can be reported to the independent OHP Data Protection Officer Leanne Hoye on 0121 422 1366. Breaches in data protection will result in an incident investigation. Serious breaches will be reported to the ICO.

It is the responsibility of all employees of the practice to report suspected breaches of information security to the Practice lead and Data Protection Officer without delay.

The Practice is registered as a data controller with the ICO. The registration number is Z497734X and can be viewed online in the public register at: ico.org.uk. You can contact the ICO on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.