Non-urgent advice: Online Submissions
The online form you submit will ask for information in order to allow the GP to triage your request, and direct you to the most appropriate member of the team. Please add as much detail as possible, including attaching pictures where appropriate (eg for skin issues, avoiding pictures of any intimate areas). This enables us to deal your request more effectively and timely, and in the most appropriate way. If little or no information is added to a triage request, we cannot deal with your request effectively and cannot guarantee you an appointment which, if offered, may be up to 4 weeks away. All information will be treated in the strictest confidence and is designed to help minimise the time you have to wait for your appointment.
Urgent appointments
To request an urgent appointment
- use our online consultation – AccuRx, submissions will be reviewed and responded to by a GP within 1 working day
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Please always try and choose the same GP for the same problem where feasible, as this allows us to provide a more satisfactory and safer level of care for you. If you need to be seen urgently for an acute problem, you may be accommodated with another clinician who is covering acute care for that day.
Routine appointments
To request a routine appointment:
- use our online consultation – AccuRx, submissions will be reviewed and responded to by a GP within 1 working day
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice: Need help with your appointment?
Your appointment
We encourage all appointments to be face to face.
If there’s a specific doctor, nurse or other health professional you would prefer to respond due to capacity, sickness and leave this is not always possible.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 0121 426 2030
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit please use our AccuRx form or call us on 0121 426 2030.